Delivery and Returns

Delivery Policy

Items sent from us

• Orders under 1Kg in weight - '2.95
• Orders over 1Kg in weight - '4.95

We also offer express delivery options including Next Day Delivery. Prices & availability will be displayed at checkout.

Postage may be higher for some extremely heavy items.

Items sent direct

Item marked "usually dispatched within 2-3 days" are sent directly from manufacturer or ordered in on a priority service. Delivery time on these items may vary but is usually within 3 working days.

Please note that we cannot guarantee next day delivery on these items so please bear this in mind when choosing your delivery method.

In the event that your order is out of stock or unavailable for dispatch within 7 days, we will contact you with the option of either waiting or a refund.

Important Information

Our final order time for next day delivery is 3PM. Orders received after this time will not be dispatched until the following day.

Next day delivery is next working day. If you place an order late on Friday or Saturday morning it will therefore arrive the following Tuesday.

If your address is in a remote area such as the Scottish highlands or offshore isles delivery charges will always apply and may vary from mainland UK rates (usually for heavy or high value items)

Next day delivery options to remote postcodes may take longer than the usual 24 hours.

Remote postcodes include;

AB30-AB38, AB44-AB56, BT, FK17-FK21, G83, GY, HS, IM, IV, JE,KA27-KA28, KW, PA20-PA99, PH, TR21-TR25, ZE

For further shipping and delivery information please see our T's & C's.

If you have any further questions please email our sales team.

Returns Policy

Please find details of our returns policy below.

Item has arrived damaged or faulty

You may return an item which was damaged or faulty when delivered for a full refund. We test all returns. The refund will be issued once the item has been received back and verified as faulty. In this case we will also refund your return postage. It is the buyer's responsibility to return the item. Please also read the important notes section below.

You must notify us of the issue within 7 working days after delivery.

Wrong item has arrived

You may return an item which is not as described for a full refund. The refund will be issued once the item has been received back and verified as incorrect. In this case we will also refund your return postage. It is the buyer's responsibility to return the item. Please also read the important notes section below.

You must notify us of the issue within 7 working days after delivery.

Customer has changed their mind

You have the statutory right to cancel the order within 7 working days after delivery and have a full refund (cooling off period). The refund will be issued once the item has been received back and processed. Return postage will only be refunded if the item is damaged, faulty or not as described. It is the buyer's responsibility to return the item. If you decide to return an item after the cooling off period has expired a minimum 25% restocking charge will be deducted from any refund. Please also read the important notes section below.

Important notes

We cannot accept any items for return which have been specifically manufactured or ordered for you. These items are exempt from the Distance Selling Regulations.

We cannot refund or exchange an opened item unless it is damaged, faulty or incorrect.

Before returning any item(s) please contact us for a returns note and authorisation number. We reserve the right to refuse any item that does not have a valid returns authorisation code. Once your return is logged you must not return the item until you here back from our returns department, authorising the return. We will reject any item that is returned before authorisation.

In the case where an item has arrived damaged you will be required to provide a photograph showing the damage before any return will be processed.

In the case where an item has arrived damaged or incorrect we may provide a pre paid return label. In this case the pre paid label MUST be used. If you send your item(s) back using an alternative method we will not be responsible for the costs incurred in doing so.

Items must be returned with all packaging in a reasonable state. We reserve the right to levy a surcharge to replace product packaging that is missing or returned in a damaged/defaced condition. Where a surcharge is levied this will be a minimum of 25% of the original purchase price.

Items must be returned with all original components unless otherwise agreed in writing. Any items that arrive back with parts missing will be resent to the customer at the customer's expense.

Any items are returned at your own risk. We strongly advise you to take care when returning items to us for example, by ensuring the goods are correctly addressed & adequately packaged. Items that arrive back damaged or destroyed as a result of poor packaging will not be accepted. These items will be resent to the customer at the customer's expense.

If you have any questions about our returns policy please contact us prior to purchase.