Frequently Asked Questions

How can I pay'

You can pay via 3 methods

1. Credit card -Including Visa, Mastercard, Maestro, Visa Electron & Solo
2. Paypal
3. Google Checkout

When will my order arrive'

Items are usually dispatched within 3 working hours of payment & normally arrive very quickly. However, we cannot declare an item as lost until at least 14 days have passed from the date of dispatch. Please leave this time before emailing as there is a good chance the order will still arrive.

My Item Has Arrived Damaged - What should I do'

Please email us with a photo showing the damage. We can then organize a replacement or refund.

The Wrong Item Has Arrived - What should I do'

Please email with details of the item you received including any part number or information given on the packaging. We can then organize an exchange or refund.

Can I return my order'

Probably but it depends on the circumstances. For more information please see our Returns Policy

How do I return my order'

If you would like to return your item please email us for instructions. You must email us for authorization before returning any items. Unauthorized returns will not be processed.

Is my payment secure'

Yes. Payments are securely handled by Paypal, Google or HSBC and we do not store any sensitive card details.

Do you store my card details'

No. We do not store sensitive card details.

How do I use promotional codes'

Promotional codes are entered at checkout. Simply enter the code and hit the button to update the cart. If your code does not work please email us for help.

What is your telephone number

Passion Automotive is an online retailer and as such our primary means of communication is email. We have a dedicated customer service team waiting to quickly answer all queries via email.

Where is Passion Automotive based?

We are based in Great Yarmouth on the east coast of the UK.

Our street address is Passion Automotive, Boundary Road, Harfreys Industrial Estate, Great Yarmouth, Norfolk, NR31 0LY

We are a mail order only company so do not have a shop for customers to come and look around.

Do you offer any Advice or Guides?

Yes we offer a massive selection of free tools and guides. For more information see our Knowledge Bank